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The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
OHS requirements may relate to: | controlling and minimising riskscorrect manual handling including shifting, lifting and carryingelimination of hazardous materials and substancesidentifying hazardssafe use and operation of equipment including:business technologyfirst aid equipmentfire safety equipmentpersonal protective clothing and equipmentsafety equipmentsafety procedures for the protection of self and others. |
Legislative requirements may relate to: | Australian standards and quality assurance requirementsaward and enterprise agreementsCompliance Policy Guidelines (CPGs)counter-terrorismgeneral 'duty of care' responsibilitieslicensing or certification requirementsprivacy and confidentialityrelevant commonwealth, state and territory legislation, codes and national standards for:anti-discriminationcultural and ethnic diversityenvironmental issuesequal employment opportunityindustrial relationsOHSrelevant industry codes of practice telecommunications. |
Organisational requirements may relate to: | access and equity policies, principles and practicesbusiness and performance plansclient service standardscode of conduct, code of ethicscommunication and reporting procedurescomplaint and dispute resolution proceduresemergency and evacuation proceduresemployer and employee rights and responsibilities environmental management including waste disposal, recycling and re-use guidelinesOHS policies, procedures and programsown role, responsibility and authority personal and professional developmentprivacy and confidentiality of informationquality assurance and continuous improvement processes and standardsresource parameters and proceduresroles, functions and responsibilities of security personnelstandard operating proceduresstorage and disposal of informationuse and maintenance of equipment and systems. |
Biometric refers to: | a measurable physical characteristic or personal behavioural trait used to recognise the identity or verify the identity of an individual. |
Types of biometrics may include: | DNA matchingeyes:iris recognitionretina recognitionface recognitionfinger geometry recognitionfingerprint recognitiongaithand geometry recognitionodoursignature recognitiontyping recognition and keystroke dynamicsvein recognitionvoice:speaker recognitionspeaker verification. |
Privacy legislation may include: | Commonwealth, State and Territory Privacy Actsnational information privacy principlesnational privacy principles. |
Sources may include: | Internetliteratureprofessional associations and networksworkshops. |
Biometric applications may be: | commercial:access controlbanking and finance (ATM and credit card access, e-commerce)cybersecurity (computer network login and electronic data security, internet access)encryption and watermarkingtravel and transportationforensic:corpse identification criminal investigationparenthood determinationterrorist identificationgovernment:airport securityborder controlcorrectional facilityhealthcarehomeland securityidentity managementlaw enforcementnational ID card, driver's licencepassport controlphysical access controlsocial security. |
Relevant personsmay include: | biometric technology specialistsclientscolleaguesexternal consultantsinformation technology specialistsmanager. |
Communication may be: | face-to-facegroup interactionin Indigenous languagesin languages other than Englishoral reportingparticipation in routine meetingsreading independentlyrecording of discussionsspeaking clearly and directlythrough the use of assistive technologyvia an interpretervisual or writtenwriting to audience needs. |
Interpersonal techniques may involve: | active listening being non-judgementalbeing respectful and non-discriminatoryconstructive feedbackcontrol of tone of voice and body languageculturally aware and sensitive use of language and concepts demonstrating flexibility and willingness to negotiateeffective verbal and non-verbal communicationmaintaining professionalismproviding sufficient time for questions and responses reflection and summarisingtwo-way interactionuse of plain Englishuse of positive, confident and cooperative language. |
Social and cultural differencesmay relate to: | dress and personal presentationfoodlanguagereligionsocial conventionstraditional practicesvalues and beliefs. |
Riskrelates to: | the chance of something happening that will have an impact on objectives. |
Security risks may relate to: | biological hazardschemical spillsclient contact electrical faultsexplosivesfinancial viabilityinjury to personnelnoise, light, heat, smokepersons carrying weaponspersons causing a public nuisancepersons demonstrating suspicious behaviourpersons suffering from emotional or physical distresspersons under the influence of intoxicating substancespersons with criminal intentpersons, vehicles and equipment in unsuitable locationsproperty or peoplesecurity systemssuspicious packages or substancessystems or process failuresterrorismviolence or physical threats. |
Biometric systems are: | automated systems able to capture a biometric sample from an individual person, extract biometric data from the sample, compare the data with one or more reference templates, determine the quality of a match, and indicate whether or not an identification or verification of identity has been achieved. |
Biometric equipment and systems may include: | acquisition devices:cameras (video, infrared-enabled video, single-image)chip or reader embedded in peripheral devicemicrophonesoptical scannersbiometric servershardwareinterconnecting infrastructuresoftware:server-based authentication software for biometric authentication and loggingsoftware associated with acquisition devices. |
Business equipment may include: | computers and computer applicationsdata management applications and serverse-mailfacsimile machinesinternet, extranet, and intranetmodemspersonal schedulersphotocopiersprinters. |
Appropriate format may include: | formats that cater for those with special needs for example, producing documents in large print. |
Feedbackmay include: | comments from managers, supervisors, colleagues or clientsformal or informal performance appraisalspersonal reflective behaviour strategiesworkplace assessment. |
Records and reports: | may be:computer-basedmanualother appropriate organisational communication system may detail:activity reportsclient meetingsclient requirementsoral briefingssecurity and risk assessmentstechnical data and specificationstelephone conversations. |